Reputation Protection That Works
Catch negative feedback before it goes public and turn complaints into improvements.
Collect Negative Feedback Confidentially
Catch dissatisfied customers early before they can negatively affect your online reputation. Our smart Experience Filter detects reviews rated 3 stars or below and channels them to a private feedback form. This gives you a chance to address concerns personally and shield your business from public criticism.
Convert Challenges into Opportunities
Leverage the private feedback you receive to pinpoint exactly what your customers want to see improved. These insights enable you to raise service standards, better train your team, and resolve recurring problems — turning complaints into competitive advantages.
Encourage Positive Reviews for Public Display
Make sure your satisfied customers' feedback gets the attention it deserves. When customers submit 4- or 5-star ratings, our Experience Filter directs them to share their praise on Google, Yelp, and other key platforms, maximizing your collection of positive public reviews while filtering potential negatives.
Safeguard Your Business From Negative Reviews
Quickly and efficiently send out personalized review requests using SMS campaigns customized with your branding. Upload your customer lists, initiate your campaign in moments, and make it effortless for customers to leave positive reviews on Google and other platforms you prefer. Protect your business reputation with our smart Experience Filter that channels dissatisfied customers' feedback privately. This approach helps you manage concerns directly and prevent negative comments from surfacing publicly. Manage and reply to all customer reviews from major platforms like Google within a unified dashboard. Use AI-generated response suggestions or personalize your replies to demonstrate genuine care for every customer's feedback.
Start Protecting Your Reputation for Free →Smart Low-Rating Identification
Online Armor swiftly recognizes ratings of 3 stars or below as they are posted, instantly routing dissatisfied customers to private feedback forms. This proactive system helps prevent negative comments from affecting your public reputation.
Confidential Feedback Capture
Gather detailed and honest critiques privately, giving your team valuable information to enhance service without exposing negative experiences to the wider public.
Boosting Positive Reviews Publicly
Encourage satisfied customers with 4- or 5-star ratings to share their positive feedback openly on Google, Yelp, and other key review sites. This strategic channeling maximizes your overall positive presence online.
Tracking Resolution Progress
Easily monitor how private concerns are addressed and track follow-ups, turning potentially unhappy customers into loyal advocates through active and thoughtful communication.
Preventing Reputation Harm
Stop low-star reviews from appearing publicly by handling them internally first, protecting the reputation you've built over time.
Flexible Filter Options
Maintain full control over your review management approach. Enable or disable the Experience Filter anytime or choose to run direct public review campaigns whenever you wish — your reputation, your rules.
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