Privacy Policy

Online Armor ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Information You Provide

• Account information: name, email address, phone number, business name, and billing details
• Customer data: contact lists you upload for review campaigns
• Communications: messages, feedback, and support requests you send us

Information Collected Automatically

• Usage data: pages visited, features used, actions taken within the platform
• Device information: browser type, operating system, IP address
• Cookies and similar technologies: see our Cookie Policy for details

Information from Third Parties

• Review data: reviews and ratings from platforms you connect (Google, Facebook, Yelp, etc.)
• Social media data: information from connected social media accounts

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services
• Process payments and manage subscriptions
• Send review request campaigns on your behalf via SMS, email, and WhatsApp
• Aggregate and display reviews from connected platforms
• Generate AI-powered review responses
• Provide customer support
• Send service updates and marketing communications
• Analyze usage patterns to improve our platform
• Comply with legal obligations

3. How We Share Your Information

We may share your information with:

• Service providers: third-party companies that assist us in operating our platform (hosting, payment processing, SMS delivery, email services)
• Review platforms: when you connect your accounts (Google, Facebook, Yelp, etc.)
• Social media platforms: when you use our social sharing features
• Legal authorities: when required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. When you close your account, we will delete or anonymize your data within a reasonable timeframe, unless retention is required by law.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time

To exercise these rights, please contact us at info@onlinearmor.com.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

8. International Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at info@onlinearmor.com.